The Call Line is a telephone call service where one of our volunteers makes a well-being call to people who have indicated to us that they would benefit from this contact. The calls are made each morning, Monday to Friday, and involve a chat and a check that all is well with them.
Many people are alone and suffer from social isolation and it can be very cheering to have a conversation with someone first thing in the morning. This service has developed into a 'telephone befriending' rather than simply the original emergency contact service.
What do these phone calls mean to people? Below are some comments:
“Sometimes this is the only person I speak to all day. I really look forward to my chat with the call service people.”
“It is nice to know that someone cares. It’s just a telephone call but it really helps me to feel more secure.”